My Research, Papers, Talks and Presentations on Management, Systems, Customer Value, and Statistical Thinking

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  • Papers and current areas of work
    
    
  • Papers you can download about management, systems, and customer value
    
    
  • Papers you can download about statistical thinking
    
    
  • Talks I have given (any with links can be downloaded as pdf files)

• A talk jointly authored with Ramon Leon which I presented at the 1997 MSMESB Meeting at Penn State University, on use of the World Wide Web to support teaching Statistics

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