Student Accounts
Your VolCard is your student picture ID card that you received prior to the
beginning of your first semester. Every student is required to have a
valid ID card. This card is essential for the use of various University
facilities and programs. Additionally, the VolCard serves as a meal card for
those students on the meal plan.
The AllStar Account is a campus wide debit
account which will allow the card to be used for vending, laundry, VolPrint, Dining Services, parking, library, football tickets and purchases at the UT Bookstore.
It cannot be used to pay your student fees. Deposit
money into your AllStar Account on-line using
your MasterCard, Visa, or Discover credit card. Click here!
Printing account Term & Conditions
requires Adobe Acrobat. You can download a free version Adobe Acrobat Reader here.
AllStar Account:
AllStar Account Information
On-line Payments
Parent Orientation Letter
Refund Form
Liability
Lost/Stolen Cards
Meal Plans & Dining Dollars
Ownership of Cards
Policies & Procedures
Use of the VolCard
AllStar Account
The AllStar Account is a debit account that
may be used for laundry facilities located in the residence halls,
purchase food at all Campus Dining facilities, snack and beverages from
selected soft drink and vending machines located in University Housing and various
campus locations, purchase hang tag, VolPrint, football tickets, as well as make
purchases at the UT Bookstore. All students are automatically entitled to an AllStar Account, however, the
account must be activated by making an initial deposit. This exclusive
account eliminates the need for cash, change, and checkbooks. Furthermore,
only the student will have access to these funds as long the student keeps
his/her VolCard secure.
An initial deposit is required to open this account. This deposit is not
refundable, except in the case of withdrawal or graduation from the
University. Additional deposits can be made 5 ways:
1) mail
2) phone (please have credit card information ready)
3) using conveniently located debit terminals on campus for cash deposits
4) on-line by clicking here.
5) in person by writing in our office
AllStar accounts may be cancelled at your
request and a full refund of balance in the account less a $15.00 service
fee.
The balance of the account will carry over from term to term until the
student graduates or is no longer enrolled at the University. If the student
withdraws from school, any balance may be refunded for a $15.00 service fee.
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AllStar Refund Form
Upon graduation or withdrawal from the University, any balance of an AllStar Account may be refunded for a $15.00 service fee.
Refunds do not include any meal plan bonus
dollars provided by Dining Services.
You can print a Refund Form and
return it completed with signatures to the VolCard Office. Printing this form
requires Adobe
Acrobat Reader.
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Liability
You are responsible for all charges or transactions billed or accessed by the
VolCard and any of the various accounts as part of the VolCard system.
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Lost or Stolen Cards
If you suspect your card is lost or stolen, play it safe and report it immediately to the VolCard Office. This can be done on-line or by phone at (865) 974-3430, by leaving your name and ID number along with a message. The cardholder will be responsible for all usage of the card prior to the proper notification to the VolCard Office. The replacement fee is $30 for any lost or stolen card. A police report listing your UT ID as stolen will result in no charge to replace your stolen card.
Report a lost or stolen card
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Meal Plans & Dining Dollars
For more information about Meal Plans & Dining Dollars visit UT Dining Services. The terms and
conditions are included in the Housing Food and Services Agreement signed on
admission to Residence Halls and those included in the Dining Services
printed guidelines for meal plans.
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Ownership of Cards
The VolCard remains the property of the University of Tennessee
and is governed by all its rules and regulations. Upon withdrawal or
graduation form the University
of Tennessee, the card
must be surrendered upon request. The University reserves the right to
establish and/or change the credit limits of accounts accessed by this card
at any time with or without cause or giving you notice.
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Policies and Procedures
The University does not assume any legal obligation to pay for the damage of
items of personal property of students which occurs in its buildings or on
its grounds, prior to, during or subsequent to the period of this agreement.
Students and their parents are encouraged to carry appropriate insurance to
cover such losses.
Execution of a VolCard Account application is not a commitment of
admission to the University.
While this application is in effect, the student will be required to meet
all financial obligations, under the terms of this agreement.
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Use of the VolCard
You agree to use the VolCard for identification purposes only or for the
purchase of or access to goods and services to which you are entitled as a
UTK student after having paid the appropriate fees for that term of study. No
other person is permitted to use this card for purchases, identification, or
for any other reason. The card and its rights and privileges are not
transferable and are governed by all UTK rules and regulations. When
requested, the card must be submitted to UTK Administration for
identification or other investigative procedures.
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