Lost Cards

If your VolCard is lost or stolen, report it immediately.
There are several ways to accomplish this:

• Recommended method: Visit https://web.dii.utk.edu/vcdebitdeposit, check the lost or stolen box at the bottom of the page, then log in to mark your card as lost or stolen.  Your VolCard is immediately blocked from any usage. This method will work 24 hours a day 365 days a year.
• During normal VolCard Office business hours (8:00-4:30, M-F, non-holiday) call the office and report your VolCard as lost or stolen. The customer representative will block your card immediately.
• If calling when the VolCard Office is closed, you may leave a phone message.  Your request will be processed at the start of the next business day.

In any event, the cardholder will be responsible for all usage of the card prior to notifying the VolCard Office.

If your card is lost, there is a $30 replacement fee to obtain a new VolCard.

If your card is stolen and you provide a police report or UT Complaint listing your UT ID as stolen, the replacement card fee will be waived.

If you live in University Housing, your VolCard may serve as an entry key to the building.
 
If your card is lost during hours when the VolCard office is closed and cannot issue a replacement, you may visit the front desk of your housing facility. The Housing staff will issue a temporary card for building access until you can obtain a new ID Card.