VolCard Questions
1. Where is the VolCard Office located?
2. What is a VolCard?
3. I've lost my VolCard (ID) Card. What should I do?
4. My VolCard is not reading when swiped or is broken.
What should I do?
5. I lost my VolCard and had a new one made, but I
found my old card. Can I get my money back and use my old card?
6. Why won't my VolCard work to get me into my dorm
or the computer lab?
7. My name (or social security number) has changed.
Do I need a new VolCard?
Where is the VolCard Office?
The VolCard Office is located at 472 South Stadium Hall in Neyland Stadium
between gates 12 & 13. Office hours are 8:00 am - 4:30 pm.
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What is a VolCard?
Your VolCard is your University ID Card to be used for identification
purposes or access to goods and services to which you are entitled. No
other person is permitted to use this card for any reason.
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I've lost my VolCard (ID) Card. What should I do?
If you suspect your card is lost or stolen, play it safe and report it immediately to the VolCard Office. This can be done on-line or by phone at (865) 974-3430, by leaving your name and ID number along with a message. The cardholder will be responsible for all usage of the card prior to the proper notification to the VolCard Office. The replacement fee is $30 for any lost or stolen card.
Report a lost or stolen card
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My VolCard is not reading when swiped or is broken.
What should I do?
If your VolCard is damaged, it will be replaced free of charge as long
as you bring the whole card to the VolCard Office and it has not been
deliberately destroyed.
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I lost my VolCard and had a new one made, but I
found my old card. Can I get my money back and use my old card?
No. Once you have a new card made the old card is no longer valid, cannot
be used again, and a refund cannot be made.
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Why won't my VolCard work to get me into my dorm
or the computer lab?
You are given access to your residence and computer labs located within
your residential building by University Housing. You should speak with
someone at the main desk of your residence for access. The University
Housing buildings that have controlled entry are: Apartment Residence
Hall, North and South Carrick, Clement, Gibbs, Greve, Hess, Humes, Laurel, Massey,
Morrill, Reese, Golf Range, Sutherland and Vol Hall.
Access to computer
labs located outside your residence is based on your status as an enrolled
student or staff member.
All access to Administrative
Buildings on campus is provided through Central Alarm Service at 974-0808.
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My name (ID number)
has changed. Do I need a new VolCard?
Yes. The VolCard Office will replace your ID once your name (or SID) has
been changed with the University Records Office which is located in 209
Student Services Building. You must bring a copy of the paperwork from
the Records Office to the VolCard Office or wait until this information
has been received electronically by the VolCard Office. You must also bring
your current VolCard when requesting a replacement or a $30.00 fee will
be required.
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