Service Management Core
Retail and Consumer Sciences • Restaurant and Food Service Management • Hotel and Tourism Management
Service Management core is central to the undergraduate degree programs in the department: Retail and Consumer Sciences, Restaurant and Foodservice Management, and Hotel and Tourism Management. This core focuses on skills needed for successful management in the consumer services marketplace including leadership development, team building skills, customer satisfaction, and social responsibility.
Core courses include:
Introduction to the Service Industry
Developing the Service Workforce
Family and Consumer Behavior
Issues and Trends in Customer Service
Professional Development
Legal Issues in Service Management
Contact the Department of Retail, Hospitality,
and Tourism Management
1215 W. Cumberland Ave.
110 Jessie Harris Building
Knoxville, TN 37996-1911
Email: rhtm@utk.edu
Fax: 865-974-5236
Hotel, Restaurant, & Tourism
Phone: 865-974-2141
Retail & Consumer Sciences
Phone: 865-974-2141