December 19, 2003

TO: University Employees
SUBJECT: World Travel Services, Inc. – Discounts Available from Delta and
Access to an On-Line Booking Tool, ResX
As announced on October 30, 2003, the University of Tennessee has been successful in obtaining significant discounts on point-of-sale airfares from Delta Airlines. To obtain these discounts, airline tickets must be purchased from the University’s designated travel agency, World Travel Services, Inc. In addition to the discounts offered by Delta, World Travel Services, Inc., as a result of University negotiated contracts, can provide travelers lower prices for airlines, hotels, and rental cars. Therefore, when making travel plans for University travel, travelers are strongly encouraged to use the services of World Travel Services, Inc.

To further enhance their services to the University, World Travel Services, Inc. is making available an on-line booking tool, ResX, with functionality similar to Travelocity, and similar services. This booking tool allows users to simultaneously search multiple reservation systems, including suppliers and other web sites, to identify the lowest price for a given trip. A user can input travel plans and immediately receive availability and fares for airlines, hotels, and car rentals. However, unlike Travelocity and similar services, the on-line fares quoted through World Travel Services, Inc. contain the discounted fares only available to University employees. If a transaction is completed through ResX without agent intervention, the transaction fee is reduced from $20 to $10 dollars.

This on-line booking tool, ResX, is now available to University employees. To gain access to ResX, complete the document located at the Treasurer’s Office Travel web site and email that document to travelresx@tennessee.edu. In the subject line of the email, insert the words “Access to ResX.” Once you have been identified as a University employee, World Travel Services will contact you via email and provide instructions for establishing an account in ResX.

Please phone Carol Baker at 865-974-4724 or email her at bakerc@utk.edu if you have any questions.