The University of Tennessee, Knoxville

Student Media

Refund Policy

The University of Tennessee Office of Student Media refund policy incorporates UT Fiscal policy FI-0310 and FI-0505, and specific processes are detailed below.

The Office of Student Media processes refunds for the following reasons:

  1. Overpayments
  2. Duplicate payments
  3. Payments received in error
  4. Cancellations
  5. Deposits

Amounts of refunds are based on the value of client orders for advertising. Refunds will be limited to these balances.

The Office of Student Media has refund forms that are kept in a separate file in room 11, the business office. The form, in use since 1992, includes name, address, and date of original order/receipt number, IRIS transaction number, reason for refund, amount and department head approval. Refund documentation is retained in the Office of Student Media financial files for six years, according to University policy.


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Knoxville, Tennessee 37996 | 865-974-1000
The flagship campus of the University of Tennessee System