Robert A. Muenchen

muenchen@utk.edu

(865) 974-5230

Overview

Twenty-eight years of experience consulting, managing and teaching in a variety of complex, research oriented computing environments.

Experience

University of Tennessee Customer Technology Support (after major layoff, 7/96-present)

Manager, Statistical Consulting Center: Manage a team of 7 people and provide direct customer support.

• Consult for a wide variety of research projects providing assistance with design, data & text analysis, programming, graphics, database management and writing journal articles.
• Develop and teach courses and training workshops in introductory through advanced computing and research techniques.
• Write technical documentation and newsletter articles.
• Negotiate contracts and coordinate distribution of research software state-wide.
• Maintain web page http://oit.utk.edu/scc

Accomplishments: Rebuilt the center from the ground up after all customer service was eliminated in a major budget cut. Converted to a fee-for-service structure, raising over $120,000 in the first six weeks, which allowed us to begin rebuilding after a major reorganization and reduction in force. Developed all new policies & procedures, developed and sold service contracts, wrote specifications for a time tracking & billing system, developed an advertising campaign, developed a new training program. Rebuilt staff and client base in two years. Negotiated new SAS and SPSS contracts which reduced yearly costs by $42,000 and added data mining software at very good terms. Established a research Citrix server that saves the University over $100,000 per year in software costs. Established web survey server that collects data on 40+ surveys per semester.

University of Tennessee Computing and Administrative Systems (after reengineering, 7/95-7/96)

Acting Manager, Customer Services: Managed 52 people as they helped our customers complete their computing and research tasks. Customer Services included:

• Statistical Consulting Center - helped researchers by working with them to effectively apply statistical methodology. Co-sponsored and co-staffed by the Department of Statistics.
• Science and Engineering Technology Team - supported researchers working with programming languages, supercomputing/parallel processing, visualization.
• Help Desk - phone support center that answered basic questions; performed triage on other problems.
• Personal Computing Team - installed and supported servers, PCs, office suite software.
• Customer Advocate Team - helped customers when other parts of CAS failed to meet their needs.

Accomplishments: Integrated Help Desk staff into each team (it had been separate which created inter-group conflict) and implemented an Automatic Call Distribution system. These changes led to a 52% increase in the number of problems solved per week with the same resources. Customer and staff satisfaction increased significantly. Continued to consult on a variety of research projects.

University of Tennessee Computing Center (before reengineering, 7/94-7/95)

Acting Assistant Director, User Services: Managed 22 people as they helped our customers complete their computing and research tasks (75%) and provided statistical consulting on research projects (25%). Consulting is described in the section below; teams managed were:

• Statistical Consulting Center - helped researchers by working with them to effectively apply statistical methodology. Co-sponsored and co-staffed by the Department of Statistics.
• Mathematics Group - supported researchers working with numeric and symbolic mathematical programming, supercomputing/parallel processing and visualization.
• General Computing Support - helped a wide range of computer users solve their problems.

Accomplishments: Increased the number of training courses taught five-fold. Initiated our first advertising campaign, which dramatically increased attendance at our training courses. Doubled the number software of site licenses. Reduced the number of supported email packages from thirty to five (one or two per operating system.) Began moving software from proprietary systems to Unix and desktop computers. Replaced almost all staff machines to bring them up to current standards.

University of Tennessee Statistical Consulting Center (7/79 - 7/94)

Head, Statistical Consulting: Managed 5 full-time and 4 half-time consultants, 12 faculty consultants as they helped our clients complete their research (60%) and provided statistical consulting on research projects (40%).

• Consulted for a wide variety of research projects providing assistance with design, analysis, programming, graphics, database management and writing journal articles.
• Helped thousands of students get their Ph.D. and M.S. degrees and professors complete their research.
• Developed and taught seminars in introductory through advanced research and computing techniques.
• Wrote manuals, handouts and monthly newsletter articles.
• Installed and maintained software on a variety of mainframes, workstations and servers (Netware and Appleshare). Wrote and maintained SAS/Connect login script files.

Accomplishments: Converted a Statistical Consulting Group into a joint venture with the Department of Statistics, the Statistical Consulting Center. This greatly expanded the range of problems that we could solve.

University of Tennessee Department of Marketing (9/78 - 6/79) Analyzed data and maintained database of SAS and SPSS files for a variety of research projects. Clients included several major corporations.

Knoxville Metropolitan Planning Commission (5/79 - 7/79) Consulted on recreational planning survey.

University of Tennessee Department of Statistics (9/78 - 6/79) Analyzed data.

Arizona State Univ. Dept. of Ed. Psych. (8/77 - 6/78) Collected data, analyzed and wrote up results.

Peoria Addictions Research Institute (8/75 - 2/76) Collected data, analyzed and wrote up results.

Skills

General:	Develop positive relationships with customers and staff Communicate complex topics simply and clearly Strong management, negotiation, budgeting and planning skills Strong writing, teaching and public speaking skills
Data Analysis Software:	SAS, SPSS, R, Clementine, SamplePower, nQuery, AnswerTree, JMP, S-Plus, Enterprise Miner, QDA Miner, Text Miner, WordStat
Research Methods:	ANOVA, bootstrap methods, categorical modeling, data mining, decision trees, experimental design, linear and logistic regression, multidimensional scaling, nonparametrics, multivariate methods, power analysis, survey research methods, qualitative/text analysis
Graphics:	SPSS Graphics, SAS/Graph, SAS/INSIGHT, JMP
Languages:	R, SAS, SPSS, SQL, MATLAB, Python, FORTRAN, BASIC
Networking	FTP, Internet/WWW, Netscape, Netware, SAS/Connect, SLIP/PPP, TCP/IP, Telnet, TN3270, X-Windows
Operating Systems:	Windows, UNIX, Mac OS X, VM/CMS, Z/OS, VMS
Miscellaneous:	PowerPoint, Excel, FrontPage, Word

Professional Affiliations

SPSS Corporation - provide analyses of future directions and beta software as a member of their Customer Advisory Board.

Editorial Consultant for the International Journal of Clinical and Experimental Hypnosis

JMP Statistical Discovery Software - contributions acknowledged in latest manual.

PC Week Magazine - Corporate Advisory Board member from 1984-1990

STATGRAPHICS Corporation - Advisory Board member from 1985-1992

American Statistical Association - Regularly attend continuing education courses at Joint Statistical Meetings.

SAS Users Group International - Hone programming skills by attending every meeting since 1983.

Education and Training

JMP Software: Modern Design of Experiments, SAS Institute

Enterprise Miner: Applying Data Mining Techniques, SAS Institute

Mixed Models for the Practicing Statistician, ASA Continuing Education

Using mrInterview I & II, Dimensions Scripting for mrInterview – Foundation, SPSS Corporation

Diamond Visualization, SPSS Corporation

General Loglinear Analysis, SPSS Corporation

Skills to Increase Effectiveness in Statistical Consulting and Collaboration, ASA Continuing Education

Categorical Data Analysis, SAS Institute

Netware Supervisor Training, Novell Corporation

Covey Leadership Training, UT Human Resources

Management Training Series, UT Human Resources

PC Technical Coordinator Training, IBM Corporation

Apple Support Coordinator Training, Apple Corporation

MS statistics, minor marketing research, University of Tennessee, 1981, GPA: 3.76 / 4.00

One year towards Ph.D. industrial/organization psychology University of Tennessee 1980, GPA: 3.74 / 4.00

One year towards Ph.D. educational psychology, Arizona State University, 1979, GPA: 4.00 / 4.00

BA in psychology, emphasis on research, Bradley University, 1977, GPA: 3.85 / 4.00

Peer Reviewed Publications

Benham, G., Bowers, S., Nash, M., Muenchen, R.A. (1998). Self-Fulfilling Prophecy and Hypnotic Response Are Not the Same Thing. Journal of Personality and Social Psychology, 75(6), 1604-1613.

Carroll, Roger C., Owers, Ricky L., Elder, Robert F., Hennessey, Mark D., Patteson, Stephen K., Snider, Carolyn C., Muenchen, Robert A.(2005). Lack of Thrombopoietin potentiation of platelet collagen activation in the first trimester is associated with preeclampsia, Thrombosis Research, 116, 51-54.

Carroll, Roger C., Owers, Ricky L., Elder, Robert F., Hennessey, Mark D., Patteson, Stephen K., Snider, Carolyn C., Hammer, Natalie L., Quinn, Michael P., Muenchen, Robert A., (2006). Prospective evaluation of platelet B2 bradykinin and thrombopoietin receptor level from preeclamptic compared to non-preeclamptic pregnancy patients, Thrombosis Research117, 551-556

Chavez, J.J., MD, Foley, D.E. MD, Snider, C.C., MT, Howell, J.C., CCP, Cohen, E., PhD, Muenchen, R.A., MS, and Carroll, R.C., PhD (2004). A Novel Thrombelastograph® Tissue Factor/Kaolin Assay of Activated Clotting Times For Monitoring Heparin Anticoagulation During Cardiopulmonary Bypass, Anesthesia & Analgesia, (accepted).

Cowan SM, Bartges J.W., Gompf RE, Hayes JR, Moyers TD, Snider CC, Gerard DA, Craft RM, Muenchen RA, Carroll RC. (2004). Giant platelet disorder in the Cavalier King Charles Spaniel, Experimental Hematology, 32(4) 344-50.

Durham, J. A., Thelin, J. W., Muenchen, R. A., Halpin, C. F. (1993). Behavioral Audiometry Simulator (BAS) for Teaching Visual Reinforcement Audiometry (VRA), Journal of the American Academy of Audiology, 35(10), 194.

Durham, J. A., Thelin, J. W., Muenchen, R. A., Halpin, C. F. (1994). Evaluation of a Behavioral Audiometry Simulator for Teaching Visual Reinforcement Audiometry, Journal of the American Academy of Audiology, 5(6), 417-425.

Durham, J.A., Thelin, J.W., Muenchen, R.A., Halpin, C.F. (1994, November). Evaluation of a Behavioral Audiometry Simulator for Teaching Visual Reinforcement Audiometry, Journal of the American Academy of Audiology, 5(6), 417-25.

Jiang, L., Brooks, C.R., Liaw, P.K., Klarstrom, D.L., Muenchen, R.A.(2001, October 15). High-cycle Fatigue Behavior of ULTIMET Alloy, Materials Science and Engineering A-Structural Materials Properties Microstructure and Processing, 316(1-2), 66-79

Lytle, M.A., Burchfield, S., Nabelek, A., Thelin, J., Muenchen, R.A., Amplification Efficiency and the Acceptance of Background Noise in Hearing Impaired Elderly Persons, In press

Mann, A.M., Lubar, J.F., Zimmerman, A.W., Miller, C.A., Muenchen, R.A. (1992, February). Quantitative Analysis of EEG in Boys with Attention -deficit-hyperactivity Disorder : A controlled study with Clinical Implications, Pediatric Neurology, 8(1).

Modrcin-Talbot, M.A., Pullen, L., Ehrenberger, H., Zandstra, K., Muenchen, R.A.(1998). Self-Esteem in Adolescents Treated in an Outpatient Mental Health Setting, Issues in Comprehensive Pediatric Nursing, 21(3), 159-171.

Modrcin-Talbot, M.A., Pullen, L., Ehrenberger, H., Zandstra, K., Muenchen, R.A., A Study of Self-Esteem Among Well Adolescents: Seeking A New Direction, Issues in Comprehensive Pediatric Nursing, 21(4), 229-242.

Pullen, L., Modrcin-Talbot, M. West, B., Muenchen, R.A., Keeping the Faith or Just Blowing Smoke, Journal of Addictions Nursing, 11(1), 13-18.

Pullen, L., Modrcin-Talbot, M. West, B., Muenchen, R.A. (1998). Spiritual High Versus High on Spirits: Is Spirituality Related to Adolescent Alcohol and Drug Abuse?, Journal of Psychiatric and Mental Health Nursing, 6(1), 3-8.

Rejman, J.J., Oliver S.P., Muenchen R.A., Turner JD, (1992, October). Proliferation of the MAC-T bovine mammary epithelial cell line in the presence of mammary secretion whey proteins, Cell Biology International Reports, 16(10), 993-1001.

Rejman, J.J., Payne, K.D., Lewis, M.J., Torre, P.M., Muenchen, R.A., Oliver, S.P. (1992). Influence of Apo- and Iron Saturated Lactoferrin and Transferrin, Immunoglobulin G, and Serum Albumin on Proliferation of Bovine Peripheral Blood Mononuclear Cells, Food Agriculture Immunology, 4, 253-257, 1992

Rogers, R. K., Thelin, J. W., Sims, M. H., Muenchen, R. A. (1995). Distortion Product Otoacoustic Emissions in Dogs, Progress in Veterinary Neurology, 6(2), 45-49.

Ruark, J.L., Mills, C.E., Muenchen, R.A. (2003, December) The Effects of Barium & Typical Food Boluses on Multiple Swallow Behavior in Children & Adults, Journal of Medical Speech-Language Pathology 11(4), 213-226.

Smith, D. E., Muenchen, R. A., (1995). Gender and Age Variations in the Self-Image of Jamaican Adolescents, Adolescence, 30(119).

Swartwood, M. O., Swartwood, J. N., Lubar, J. F., Timmerman, D. L., Zimmerman, A. W., Muenchen, R.A. (1998). Methylphenidate effects on EEG, behavior, and performance measures in Boys with Autism, Pediatric Neurology, 18(3), 244-50

Thelin, J. W., Wynn, L. M., Muenchen, R. A., Durham, J. A.(1994). Behavioral audiometry simulator used in audiology graduate training, Journal of the American Academy of Audiology, 36(10), 101.

Wilt, D. L., Evans, G. W., Muenchen, R. A., Guegold, G. (1995, June). Teaching with Entertainment Films: An Empathic Focus, Journal of Psychosocial Nursing and Mental Health Services, 33(6).

General Publications and Presentations

Barnaby, Reizenstein, Philpot, J., Muenchen, R. A. (1982). Automatic Check Verification Systems: A Multivariate Approach. Knoxville, University of Tennessee Working Paper.

Carter, J.R., Muenchen, R.A. (1984). Using the SAS/GRAPH Product for the Display of Environmental Matrices. Proceedings of the 9^th Annual SAS Users Group International Conference, 263-268.

Chen, J.P., Nickloes, T., Goddard S., Muenchen, R.A., Bos R., Nieuwenhuizen, W., Enderson, B.L. (2002). Coupled Monitoring of Soluble Fibrin and D-Dimer as a Potential Marker for Acute Hypercoagulable State in Trauma Patients, Gordon Research Conference, Waterville, Maine, Colby College.

Clemmens, B., Muenchen, R.A., Can Fear and Regulatory Intensity Predict Political Strategies? An Empirical Study of the Natural Environment Applied to the Scrap Metal Industry, Southern Management Association Meeting, Proceedings of the Social Issues in Management Division, March 31, 1993

Copas,P.R., Jr.,Radpour, C.J., Brown, J.B., Muenchen, R.A.(2002). Reinforcement of Posterior Colporrhaphy with an Overlying Graft of Cadaveric Fascia Lata, Won UT Medical Center’s Resident Research Award for 2002, (in press).

Harmon, M. D., Muenchen, R. A., “Semantic Framing of the Iraq War, Sept. 11th to Oct. 11th, 2002,” Presented to the 28th Annual Research Symposium, College of Communication and Information, University of Tennessee, Feb. 3, 2006.

Levine, K J., Muenchen, R., & Brooks, A. M. (2006, August). Measuring transformational and charismatic leadership: Why isn't charisma measured?, Academy of Management, Atlanta, GA.

Muenchen, R.A., R for SAS and SPSS Users, http://oit.utk.edu/scc/RforSASandSPSSusers.pdf, 2007.

Muenchen, R.A., R for SAS and SPSS Users, Springer, 2008, 475-page book version of above document scheduled for publication September, 2008, programs, data and reviews at http://RforSASandSPSSusers.com

Muenchen, R.A., How to Use Excel for Data Entry, http://oit.utk.edu/scc/HowToUseExcelForDataEntry.pdf, routinely downloaded around 5,000 times per month.

Muenchen, R.A., author/editor, StatNews, each semester this electronic newsletter provides research computing news to approximately 500 University of Tennessee researchers at all four campuses. December, 2002 through present available at http://listserv.utk.edu/archives/statnews.html .

Muenchen, R. A., Choosing a Statistical Package, SAS Usage Notes May Solve Your Problem; Transporting SAS Datasets from System to System; Reading and Writing Data Files with SAS; Using SAS Formats, Knoxville, University of Tennessee, UT Computing Center Newsletter, (various dates) Copies available upon request.

Muenchen, R. A. (1994, October). Windows NT 3.5, National Computer Tectonics (renamed NCT Web Magazine).

Muenchen, R.A. (1985, November). An Introduction to STATGRAPHICS, National Computer Graphics Association, meeting.

Muenchen, R.A., (1992) INSIGHT into Multiple Regression, Proceedings of the 17^th Annual SAS Users Group International Conference, Cary, North Carolina, SAS Institute Inc, 1407-1410. Recommended by the SAS/Insight User’s Manual.

Muenchen, R.A., (1996, May). Microcomputing Support and Applications, 16th College and University Symposium for Higher Education in Tennessee, meeting.

Muenchen, R.A., (1986, January). Supporting Microcomputer Software in a Diverse Environment, Data Processing Managers Association,, meeting.

Oelschlegel, S; Earl, M; Taylor, M.; Muenchen, R., “Health Information Disparities? Determining the Relationship between Age, Poverty and Rate of Calls to a Consumer and Patient Health Information Service” Presented at the 57^th Annual Meeting of the Southern Chapter/ Medical Library Association, November 12-16, 2007, Charleston, SC. Published in conference program, p. 21-22. Second Place SC/MLA Research Award for Papers 2007

Pullen, L., Modrcin-Talbot, M. West, B., Muenchen, R.A. (1998 September 17-20). Spiritual High Versus High on Spirits: Is Spirituality Related to Adolescent Alcohol and Drug Abuse, National Conference of the Association of Child and Adolescent Psychiatric Nurses, Atlanta, Georgia, conference. The Twentieth Annual Southeastern Conference of Clinical Specialists in Psychiatric Mental Health Nursing, Nashville, Tennessee

Pullen, L., Modrcin-Talbot, M. West, B., Muenchen, R.A (1998 September 23-26). Spiritual High Versus High on Spirits: Is Spirituality Related to Adolescent Alcohol and Drug Abuse, The Twentieth Annual Southeastern Conference of Clinical Specialists in Psychiatric Mental Health Nursing, Nashville, Tennessee, conference.

Pullen, L., Modrcin-Talbot, M. West, B., Muenchen, R.A (1998 November 12). Spiritual High Versus High on Spirits: Is Spirituality Related to Adolescent Alcohol and Drug Abuse, Validating Spiritual Care through Clinical Research Conference, Rochester, Minnesota, conference.

Rejman, J.J., Oliver, S.P., Muenchen, R.A., Turner, D.J. (1992). Influence of alpha-lactalbumin, beta-lactoglobulin, lactoferrin and serum albumin on proliferation of the MAC-T bovine epithelial cell line, American Dairy Science Association Journal of Dairy Science, 69th Annual Meeting Southern Branch, 75(Supplement 1), 5025.

Rejman, J.J., Torre, P.M., Oliver, S.P., Payne, K.D., Muenchen, R.A., Lewis, M.J., Influence of lactoferrin, transferrin, immunoglobulin G and serum albumin on proliferation of a bovine peripheral blood mononuclear cells, Proceedings of the 69th Annual Meeting Southern Branch, American Dairy Science Association, Journal of Dairy Science, 75 (Suppl. 1):5027, 1992

Rodriguez, Humberto, Vaupel, Christine A., Muenchen, Robert A., List, Mary Beth, Ultrasound Fetal Sex Determination, Maternal Age and Gender Preference, In Press 2002

Rogers, R. K., Thelin, J. W., Sims, M. H., Burchfield, S. B., Peterson, H. A., Muenchen, R. A., Distortion Product Otoacoustic Emissions: Dependence on the Frequency Separation and Relative Levels of the Primary Signals, American Academy of Audiology 7^th Annual Convention, conference.

Smiley, D.F., Thelin, J.W., Lance, D.M., Muenchen, R.A. (2002, November). Problem Solving Ability in School Age Children with Hearing Impairment, Paper presented at the Annual Convention of the American Speech-Language-Hearing Association, Atlanta, Georgia, conference.

Sowerby, M. E., Bell, B.R., Muenchen, R.A., Holmes, C.R.(1992). Photoperiod effects on milk yield and body weight of lactating dairy cows, Proceedings of the 87^th Annual Meeting of the American Dairy Science Association, JDS 75, Supplement 1.

Thelin, J.W., Wynn, L.M., Muenchen, R.A. (October, 1994), Behavioral Audiometry Simulator Used in Audiology Graduate Training, American Speech-Language-Hearing Association, Annual Convention, v36, convention.

Wynn, L.M., Thelin, J.W., Stimson, B. A., Muenchen, R. A., Halpin, C. F. (1994, October). Interactive Videodisc System to Teach Visual Reinforcement Audiometry: Two Years of Experience, American Academy of Audiology 7^th Annual Convention, convention.

Zimmerman, A.W., Hendren, E.K., Muenchen, R.A., (April, 1988). Childhood Migraine: Diagnosis by Computerized EEG of Intermittent Photic Stimulation, American Academy of Neurology.

References

Dr. James Thelin Department of Audiology University of Tennessee Knoxville, TN 37996 865.974.4123 jthelin@utk.edu

Ralph O'Brien, PhD Professor and Director Statistical Science Core Center for Clinical Investigation Case Western Reserve University - BRB 109 10900 Euclid Avenue Cleveland, OH 44106-4961 Office: 216.368.1927

Dr. Jim Schmidhammer Department of Statistics University of Tennessee Knoxville, TN 37996 615.974.2556 jls@utk.edu