| Offered: | Fall Semester 1997 Monday and Wednesday, 5:05 - 6:20 |
| Instructor: | Dr. Ramón V. León 337 Stokely Management Center Office phone: 974-1636 Home and Fax phone: 691-5622 e-mail: rleon@utk.edu home page: http://funnelweb.utcc.utk.edu/~leon/ Office Hours: Monday and Wednesday, 1:30 - 2:30 |
| Objective: | Help students gain competency in applying the statistical techniques most useful in process improvement. The operational definition of competency used in the course is (1) conceptual understanding measured by ability to pass exams, (2) ability to do measured by ability to work in teams to solve realistic case study problems, and (3) ability to communicate and sell measured by ability to produce persuasive and informative management reports. |
| Textbooks: | Management Development Center notes available at Graphic
Creations The Power of Statistical Thinking: Improving Industrial Processes. M. G. Leitnaker, R. D. Sanders, C. Hild. Addison Wesley, 1996. (Optional) |
| Prerequisite: | Previous exposure to Statistics or consent of instructor. |
| Topics covered: | Ishikawa's seven quality improvement tools. Variation Basic Shewhart control charts and extensions -- use, interpretation, rational subgrouping Process capability Tolerances Operational definitions Study of measurement processes Variance components Simple Design of Experiments, Taguchi Philosophy |
| Grading: | Grades will be determined based on a midterm exam,
a final exam, individual homework, and team projects according to the following
formula. Grade = (Midterm + Final Exam + Individual homework + 2 x Team projects ) / 5 |