and Use of Performance Measures in Medium-Sized Cities
Public Performance and Management Review 2009: Vol. 33: 63-87
Management and Service Levels in Small U.S. Communities.
The American Review of Public Administration 2008: .Vol. 39: 553 - 569
America’s Small Communities: People, Politics and Performance.
Roman & Littlefield, Publishers. 2005. Buy at Amazon.
Service Quality and Benchmarking
Public Administration Review 2004:
Vol.64, No. 2: 209-220.
Behavior & Decision Making in Small Communities
American Review of Public Administration 2004
Vol. 34 No. 1: 52-66