Bursar's Office

Frequently Asked Questions

1. What is VOLXpress?
2. When is my payment due?
3. When will I receive a statement?
4. What should I do if I do not receive a statement?
5. How do I change my billing address?
6. Can I pay my fees before I receive a statement?
7. Can I pay my fees and set my Confirmation of Attendance on-line?
8. Is there anything I must do if I do not need to make a payment?
9. How can I find out if my attendance is confirmed?
10. Do I have to pay all the charges and fees on my statement by the due date?
11. What if my payment is not received on or before the due date?
12. How can I find out if my fee payment has been credited?
13. How can I get a fee deferment?
14. How should my check be made out?
15. What if my check is returned by the bank or credit union?
16. How can I change my housing or meal plan?
17. How can I set up an All Star Plus or All Star Dining debit?
18. What can I do if my financial aid is late?
19. What should I do if my financial aid is not appearing on my VOLXpress statement?
20. When and where can I pick up my excess financial aid funds?
21. Is the Program and Services Fee required?
22. Why do I have to pay Out-of-State Fees?
23. Will I be charged if I drop classes?
24. How much do I owe if I add classes after I receive a statement?
25. How are my charges adjusted if I withdraw from the University?
26. What is the Technology Fee?
27. What should I do if my fees are incorrect?
28. Why are my Housing/Meal Plan charges not showing or showing incorrect amounts?
29. If I paid this fine showing on my statement, why is it still on my account?
30. What if I find out I am not going to attend classes this term?
31. What is the Facilities Fee?
32. My fees are being paid by an outside source. Why is the authorization not showing on my statement?
33. How long is my employee fee waiver applicable?
34. What is the Transportation Fee?

VOLXpress is a convenient method for students to take care of business from home. Students who register and pay early will receive the greatest benefit if the payment deadlines are observed.

This centralized accounting system allows a student to pay charges and fees with one check. VOLXpress statements are mailed to a student's billing address and each student must update any change of address at http://cpo.utk.edu to ensure timely receipt of a VOLXpress statement. . Failure to receive a statement does not relieve the student of the obligation to pay on or before the due date. Statements include class schedules, drop/add activity, current tuition and fee charges, fee waiver and discount information, fines and past-due amounts, pending financial aid, potential excess funds from scholarships and/or loans, and choices about how to receive them.
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2. When is my payment due?
The full or minimum payment is due on or before the published due date for each semester. Applicable due dates for charges and fees are printed on all VOLXpress statements.
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3. When will I receive a statement?
VOLXpress statements are mailed to priority registered students approximately six weeks before the beginning of each term.  Failure to receive a statement does not relieve students of their obligation to meet the payment due date.
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4. What should I do if I do not receive a statement?
Failure to receive a statement does not relieve you of your obligation to pay or confirm your attendance by the published due date. Contact the Office of the Bursar if you do not receive a statement approximately one month before the term begins.
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5. How do I change my billing address?
Go on-line to Circle Park On-line at http://cpo.utk.edu to change your address or contact (865) 974-2101.
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6. Can I pay my fees before I receive a statement?
Yes. However fees and charges are subject to change.
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7. Can I pay my fees and set my Confirmation of Attendance on-line?
Yes.  Visit Circle Park On-line (CPO)at http://cpo.utk.edu.   You may also view your account status and balance.  There are registration functions available as well. If you have any questions about Circle Park On-line (CPO), you can email them to cpo@utk.edu.
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8. Is there anything I must do if I do not need to make a payment?
YES!!! You must sign, date and return a Confirmation of Attendance Form on page 1 of your VOLXpress statement. Your confirmation or payment must be received in the Bursar's Office on or before the due date printed on the VOLXpress statement or your schedule will be cancelled without notice. If fees are paid by an outside source, the authorization must be received in addition to your confirmation. Your Comfirmation of Attendance may be set on-line at http://cpo.utk.edu.
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9. How can I find out if my attendance is confirmed?
Check Circle Park On-line at http://cpo.utk.edu.
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10. Do I have to pay all the charges and fees on my statement by the due date?
You must pay the minimum payment amount due on your VOLXpress statement on or before the due date to prevent your schedule from being canceled.
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11. What if my payment is not received on or before the due date?
If your payment is not received on or before the due date, your schedule will be canceled. All mail received by the deadline will be processed before schedules are canceled.
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12. How can I find out if my fee payment has been credited?
Check on-line at http://cpo.utk.edu. If you have any questions about Circle Park On-line (CPO), you can email them to cpo@utk.edu.
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13. How can I get a fee deferment?
The Deferred Payment Plan (DPP) is offered to students in good standing. VOLXpress statements will explain the plan and reflect due dates and amounts for eligible students.
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14. How should my check be made out?
Make your check payable to the "University of Tennessee" and write your local phone number and Student ID Number on the check.
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15. What if my check is returned by the bank or credit union?
Charges are assessed by the University for all items which are returned by financial institutions.
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16. How can I change my housing or meal plan?
Contact University Housing at (865) 974-3411 if you have housing questions.

Contact the Dining Services Office at (865) 974-4111 if you have questions about your meal plan.
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17. How can I set up an All Star Plus or All Star Dining debit account?
Accounts can be opened one of two ways. You may use excess financial aid to set up an All Star Plus account by designating an amount on the back of your Confirmation of Attendance Form or you may open either account by depositing funds at the VolCard Office. For more information call (865) 974-3430 or visit the VolCard Office.
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18. What can I do if my Financial Aid is late?
If your pending financial aid is not applied to your account on or before the published payment due date, you must pay the minimum payment or your schedule will be canceled without notice. Financial aid funds will not be applied to your account if you have a hold or a prior term balance. You must sign a Confirmation of Attendance Form before funds will be applied. For more information call (865) 974-3131.
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19. What should I do if my financial aid is not appearing on my VOLXpress statement?
Consult directly with your Financial Aid Counselor at (865) 974-3131. Financial aid will not appear until prior term balances have been paid and financial aid applications are correctly completed.
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20. When and where can I pick up my excess financial aid funds?
Excess financial aid will be available in a central campus location after classes begin. Specific distribution information will be mailed with the VOLXpress statement.
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21. Is the Program and Services Fee required?
YES. The Program and Services Fee is assessed to students for each term of enrollment and is included in the charges on your VOLXpress statement.
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22. Why do I have to pay Out-Of-State Fees?
The out-of-state rate is assessed to students who are not classified as in-state. You may contact the Admission Specialist in the appropriate Admissions Office if you have specific questions regarding your classification.
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23. Will I be charged if I drop classes?
Percentage charges are incurred if you reduce your course load after a certain date during the term.
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24. How much do I owe if I add classes after I receive a statement?
You may check on-line at http://cpo.utk.edu. If you have questions about Circle Park On-line (CPO), you can email them to cpo@utk.edu
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25. How are my charges adjusted if I withdraw from the University?
If you leave the University during a term without completing the required withdrawal process, you will be charged for the entire term. The effective date you withdraw from the University is very important because charges, certain fees, and some financial aid programs are assessed on a percentage basis. If you receive financial aid for a term you do not complete, you may be required to repay the aid on a percentage basis. Consult with your Financial Aid Counselor before you withdraw.
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26. What is the Technology Fee?
Funds generated by the Technology Fee provide all students with improved access to the technological infrastructure, resources, and services at UTK.
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27. What should I do if my charges and fees are incorrect?
Charges and fees originate in various University departments. You should determine which charge or fee is incorrect and contact the department with your specific concerns and questions.
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28. Why are my Housing/Meal Plan charges not showing or showing incorrect amounts?
If you had any contact with these departments after the printing of this Statement, any agreed-to-adjustments will not be reflected. If you have not contacted either of these departments previously and your charges are incorrect, you must contact the appropriate department for the adjustment. ONLY ONE STATEMENT WILL BE MAILED.
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29. If I paid the fine showing on my statement, why is it still on my account?
Your Statement was printed as of the date in the upper right hand corner of page one. If you paid after the printing of this Statement, the payment will not appear. If you paid before the printing of this Statement and you paid the department directly (and not the Bursar's Office), please contact the department. If you paid the Bursar's Office, please call (865) 974-4495.
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30. What if I find out I am not going to attend classes this term?
Before classes begin, you may contact the University's Registrar's Office in 209 Student Services Bldg., (865) 974-2101, to ask for your scheduleto be canceled. Once classes begin you must officially withdraw from school. Simply not going to class is not enough! The Undergraduate Withdrawal Office is located at 209 Student Services Bldg. (865) 974-4471. You will be responsible for a prorated amount of your semester charges.
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31. What is the Facilities Fee?
The Facilities Fee is used to provide students with upgraded classroom facilities, expand information technology into the classroom, and assist in funding a backlog of campus and classroom projects that will enhance the University's facilities. (top)

32. My fees are being paid by an outside source. Why is the authorization not showing on my statement?
There are two reasons your authorization may not be showing on your statement: (1) If you have fees due from a prior semester, your authorization for the current semester will not show until you have paid all prior semester fees; or (2) Your authorization may not have been received or it was received after the printing of this statement. In either case, you must contact the Bursar's Office for further instructions by the due date or your classes will be canceled. Only one statement will be mailed.
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33. How long is my employee fee waiver applicable?
Any employee fee waiver is contingent on the employee's pay status as of the first official day of classes of each term. (See the University of Tennessee Personnel Policy for more information.) Employees must complete and return a Confirmation of Attendance form by the published due date or classes will be cancelled.
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34. What is the Transportation Fee?
The Transportation Fee is a mandatory fee assessed to all students enrolled in credit and audit courses. The fee is used to provide students with a convenient method of movement around campus. The fee will subsidize the costs associated with the new comprehensive campus transit system.
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