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Purpose
To administer and direct all activities associated with the operations
of the University of Tennessee Department of University Housing.
Responsibilities
Responsible for the operations of thirteen residence halls,
rental properties, and the university's guesthouse, Hopecote.
Principle Duties
- Recommends staff exempt appointments for the Department of
University Housing to the Executive Director.
- Recommends salary increases, promotions and terminations
to the Executive Director of University Housing.
- Participates in the evaluation process of administrative
(exempt) staff members, and is directly responsible for evaluating
those positions reporting to the Associate Director.
- Encourages, supports and initiates opportunities for staff
development at all levels of the departmental organization.
- Evaluates and assesses staffing needs on a timely basis and
recommends changes to the Executive Director as appropriate to
respond to the needs and changes in the operating environment.
- Monitors housing applications and assignment data to determine
accuracy of projected occupancy of residence halls and rental
properties for specified periods of time.
- Assists in the preparation of the yearly operating budget
and recommends housing rental rates in accordance with budgetary
need to the ExecutiveDirector of University Housing.
- Reviews monthly operating statements to compare actual revenue
and expense data with budgeted amounts. Recommends appropriate
adjustments to the Executive Director as necessary.
- Assists the Executive Director in the development of both
short and long- plans for maintaining and improving the physical
facilities of the university housing, off-row fraternities and
Hopecote.
- Investigates and responds to concerns and complaints of students,
parents, anduniversity administration.
- Insures departmental compliance with existing university
and state fiscal and personnel policies and procedures.
- Prepares reports regarding the operations and activities
of the Department of University Housing for the Executive Director.
- Participates in policy enforcement and educational discipline
programs. Reviews disciplinary and other incident reports and
follows up as necessary.
- Works with Assignment Coordinator to handle individual and
special group housing requests.
- Participates in departmental policy formulation and updating
published policy statements.
- Chairs and serves on departmental committees and task forces
as assigned.
- Serves as departmental liaison with other offices within
the Division of Student Affairs and other university departments.
- Directs the activities of the summer conference program staff
and the assignment office. (See Detail)
- Directs public relations and marketing activities of the
Department of University Housing. (See Detail)
- Approves/denies meal plan changes.
- Coordinates activities with the acting fraternity affairs
advisor regarding the off-row fraternity-houses and represents
the Department of University Housing in lease negotiations and
policy enforcement.
- Consults on facilities maintenance and renovations projects
as requested.
- Manages University Apartments rental collections:
a. Approves payment plans
b. Executes lease terminations
c. Coordinates eviction proceedings with legal counsel
- Participates in the formation of the mission and goals for
the residence life program.
- Provides leadership and direction to the development of programming
specifically designed for residents.
- Represents the Department of University Housing in the handling
of personnel related action in the residence life area such as
termination or grievances.
- Functions as Acting Director of the Department of University
Housing in the absence of the Executive Director.
- Performs other duties as assigned by the Executive Director
of University Housing.
DETAIL
Conferences
- Coordinates the recruitment, assignment and contracting of
summer conference groups and individual guest housing requests.
- Supervises and evaluates six or more full-time Hall Directors,
two graduate assistants and conference coordinator.
- Oversees the recruitment and selection of Assistant Hall
Directors and Conference Assistant Staff for summer conference
operations.
- Directs all conference training programs for Hall Directors,
Assistant Hall Directors, Conference Assistants, Hall Clerks
and the Conference Coordinator.
- Oversee the implementation and adjustment of the summer conference
computer program, which handles all areas of the conference program
from initial reservation to final bill preparation.
- Develops and recommends to the Executive Director the conference
budget, including setting the conference housing rates.
- Recommends policy changes for the Conference Housing operation.
- Works directly with the Department of Conferences and other
faculty and staff in the recruitment of large and small conferences.
Assignments
- Recommends changes in the assignment policies and procedures
to better serve residents, applicants and staff.
- Plans and implements the assignment training for Hall Directors,
Residence Hall Clerks and Assignment Clerks. Communicates changes
and updates of assignment policies and procedures to all residence
life and clerical staff.
- Coordinates all aspects of room selection for current residents
in the spring, including training staff, evaluating the process,
recommending policy and procedural changes and coordinating the
promotional materials and efforts.
- Oversees the implementation of the assignment policies and
procedures with the residence life staff.
- Reviews and approves requests for contract releases during
the summer. Serves as the final appeal for students requesting
to cancel their contract during the academic year.
- Coordinate communication with residents who are not enrolled
and residents who have not paid fees and work with other University
offices to determine their status as students.
Public Relations and Marketing
- Coordinate the publication of all departmental brochures
including the Guidebook for Residence Hall Life,
internal staff newsletter, and other promotional
items.
The University of Tennessee, Knoxville does not
discriminate on the basis or race, sex, color, religion, national
origin, age, disability or veteran status in provision of educational
programs and services or employment opportunities and benefits.
This policy extends to both employment by and admission to the
University.
The University does not discriminate on the basis of race, sex,
or disability in its education programs and activities pursuant
to the requirements of the Title VI of the Civil Rights Act of
1964. Title IX of the Education Amendments of 1972. Section 504
of the Rehabilitation Act of 1973, and the Americans with Disabilities
Act (ADA) of 1990.
Inquiries and charges of violation concerning Title VI. Title
IX. Section 504. ADA or the Age Discrimination Employment Act
(ADEA) or any of the other above referenced policies should be
directed to the Office of Diversity Resources & Educational
Services (DRES), 1818 Lake Avenue, Knoxville, TN. 37996-3560.
telephone (423) 974-2498 (TTY available). Requests for accommodation
of a disability should be directed to the ADA Coordinator at
the Office of Human Resources Management. 600 Henley Street.
Knoxville Tn. 37996-4125.
DUH: 1/98
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